article-archive

Katale Square to bring a new shopping experience to rural Marapyane

MDS Architecture has designed a 11 000 m2 shopping complex in Marapyane outside Settlers in Mpumalanga province for clients, McCormick Developments. “The area is flat and arid, so the design includes both internal and externally focused areas. While the design is utilitarian, it also promotes human interaction and a sense of fun,” explains Aki Savva, MDS […]

La Rosa opens at Time Square

The culinary landscape at Sun International’s Time Square in Menlyn Main continues to evolve. Adding a Mexican twist, the diverse mix of eclectic restaurants at the complex is La Rosa. Offering an authentic Mexican experience, La Rosa Time Square is modeled on the award winning La Rosa Mexican Grille and Tequileria at Honeydew Village. Guests […]

Amazon crowned 2019’s BrandZTM Top 100 Most Valuable Global Brand

“Eco-system” brands win over consumers as many traditional brand categories crumble Consumer technology brands pass the $1 trillion brand value mark Demand grows for “mindful marketing” practices as the consumer voice strengthens in a more ethically-driven world With little sign of a slowdown in growth, Amazon has become the world’s most valuable brand, according to […]

Online shoppers value unique digital experiences

Online shoppers have little tolerance for ineffective or clunky purchasing experiences. Consumers expect reliable sites and easy ordering and fulfilment, in large part because of the elevated transactional experiences digital commerce leaders like Amazon, takealot.com and others have proven possible. Free shipping, shipping tracking and information about returns are the top three capabilities services online […]

Introducing a fraud-fighting first in South Africa

The PWC Global Economic Crime and Fraud survey 2018 South Africa cites that South Africa has the highest level of fraud in the world. PWC’s 2018 Fraud Report estimates that R100 billion was lost in revenue due to fraud. In our age of all things digital, high value documents can be fraudulently altered within minutes […]

Why more retailers are going green, by Iggy Sathekge

Every week, around the world, an area of floor space the size of Paris is constructed. With building and construction comes harmful emissions that remain with us for decades, threatening our environment, livelihoods and economy. Buildings and construction contribute close to 40% of the emissions causing climate change today. The recent World Green Building Council […]

Creating standout digital shopping experiences

While there has always been a natural uptick in how often people shop online, consumers’ digital habits have started to stabilise. Digital commerce will reach critical mass in 2019. This is according to Episerver’s “Reimagining Commerce” report, an in-depth look at the trends, tactics and technologies guiding brands and retailers in the age of experience-driven […]

Canal Walk Shopping Centre launches social media brand campaign

Since their rise in popularity in the mid-20th century, shopping centres in this day and age tend to reflect the communities they serve; delivering on daily wants and needs, as well as acting as central meeting points for young and old. Understanding the social importance a shopping centre reserves within a community led Canal Walk […]

Keeping on trend digitally

As we pass the third quarter of 2019, some interesting trends that were predicted have unfolded in the retail and online market segment. Although online remains relatively small locally, the “Online Retail in South Africa 2019 Study”, conducted by World Wide Worx, predicted it to reach 1,4% of total retail in South Africa in 2018 […]

SA’s top 5 supermarket brands battle it out for the hearts and minds of South African consumers

In the war for the consumer’s share of wallet, South Africa’s top five supermarket brands will need to do much more to fully differentiate themselves on the many complex drivers of customer satisfaction. The “South African Customer Satisfaction Index (SA-csi) for Supermarkets (2018)”, conducted by Consulta, provides highly scientific insights into the overall level of […]

Three consumer trends shaping the packaging and printing market in 2019

  Trend #1: Smarter choices with existing packaging options “In 2018 we experienced unprecedented fuel hikes, a technical recession as well as a VAT hike. These costs are being passed onto the consumer as goods and products become more expensive, and the cost of living escalates. Yet, at the same time, consumers are demanding more […]

HomeChoice makes progress in difficult retail environment

HomeChoice International PLC, the leading participant in southern Africa’s retail homewares and financial services sectors to the expanding urban middle-income mass market, announced steady growth despite a tough second half for the year ended 31 December 2018. Revenue increased by 8,5%, and headline earnings per share remained largely unaltered from the previous year, at 507,7 […]

African retailers have the opportunity to re-imagine a data-driven sector

By Toros Esim, head of Digital Retail and regional director of Digital Strategy for the Middle East and Africa at Orange Business Services Transforming retail starts with the business model, not the technology In a continent the size of Africa, comprising more than 50 countries, it can be very tempting to make sweeping generalisations about […]

I-Drop Water and Bluewater unveil innovations in affordable drinking

South African innovator, I-Drop Water, have revealed the Waterpod, the latest and most advanced water purification solution designed to offer a self-service drinking water refill solution for shoppers in all locations, at an affordable price. With the growing emphasis on alternatives to single-use plastic water bottles and sachets, the drinking water industry and large-scale retail […]

Innovation, retrofitting, refurbishment, landscaping and spatial connections = Ferndale on Republic

Innovation, retrofitting, refurbishment, landscaping and spatial connections = Ferndale on Republic Ferndale on Republic, previously known as the Brightwater Commons and the Randburg Waterfront before that, was initially created as a city waterfront development – a romantic notion in Johannesburg in the 1980s. The waterfront element was removed when it underwent a renovation and became […]

Better life decisions with AI

Better life decisions with AI By Vaughan Rowsell, CEO of Vend When you think about artificial intelligence (AI) and how it will impact our daily life, what are the images you conjure up? Intelligent robot companions that clean and cook and keep you company? A disembodied voice that controls your car, home, TV and your […]

Mirror, Mirror…in the Mall

Mirror, Mirror…in the Mall The Foschini Group recently set out to highlight the natural beauty of women through a fun and interactive digital activation at Sandton City Mall. Experiential activations agency, Living Masks, tasked Moving Tactics, South Africa’s leading digital signage solutions company, with the job of providing a solution that would attract shoppers’ attentions […]

Logistics and e-commerce: evolution through technology

21 September 2018 Logistics and e-commerce: evolution through technology The impacts of technology are widely felt across all sectors. The advancement of technology as it pertains to the logistics sector is detailed in Broll’s recently released 2018 Logistics Report where the evolution of the logistics sector is discussed. It also highlights commercial activity around South […]

The importance of efficient supply-chain logistics in Retail

The importance of efficient supply-chain logistics in Retail A Case Study Shopping & Retail SA recently met with the world-renowned CEVA Logistics company with a view to gaining insight into this crucial aspect of Retail. Clinton White, Managing Director of CEVA South Africa, provided us with considerable detail around the following recently completed project. At […]

SA Retail sector under siege

31 May 2018 SA Retail sector under siege Consensus is that should cash crime be allowed to continue unchallenged and unabated at present levels there is no doubt that very soon it will begin have a greater and more profound direct negative impact on all aspects of the retail sector – fundamentally changing our daily […]

Into Africa – Choppies ups the ante

Into Africa – Choppies ups the ante Choppies’ expansion programme in Southern Africa and East Africa is in full swing Choppies Enterprises Ltd is expanding its presence into new regions as it recently begun operations in Namibia. The grocery retailer is also gaining market share in South Africa. Namibia is the eighth country in the […]

Shopping centres need to buy into compliant fire-prevention strategies

Shopping centres need to buy into compliant fire-prevention strategies Imagine a fire breaking out in a densely-packed shopping centre. Are you sure you know where the nearest emergency exit is, or even if that particular shopping centre has the necessary equipment and evacuation planning in place? ASP Fire CEO Michael van Niekerk argues that many […]

Retailing Moonshine: Silver Creek Distillery launches new craft gin duo

Retailing Moonshine: Silver Creek Distillery launches new craft gin duo This craft spirit exudes the raciness of the 1920’s Prohibition Era South Africa’s one-of-a-kind Silver Creek Craft Distillery has just launched two new craft gins produced in the same style as gins of America’s notorious Prohibition era. As with the already-famous range of fine, roof-liftin’ […]

The meaty side of Retail

The meaty side of Retail South Africa’s top butcheries: Cleaver Award winners announced The best butcheries both nationally and regionally were recently announced by senior members of the meat production and retail industry. This is the thirteenth year that the Cleaver Awards, which are proudly supported by Freddy Hirsch, have taken place.   Launched in 2005 […]

How brands and stores benefit through the revolutionary bonsella® in-store rewards programme

How brands and stores benefit through the revolutionary bonsella® in-store rewards programme   In April Shopping & Retail SA visited Retail Engage, the innovator and custodian of the revolutionary bonsella rewards programme for independent stores, and chatted to Patrick Winter, Head: Strategic Partnerships, to find out just what makes bonsella® tick.   S&R:. Why should independent stores […]

Supply chain professionals crucial to all retail – SAPICS

Supply chain professionals crucial to all retail – SAPICS With businesses increasingly recognising the importance of the supply chain to the organisation, the demand for suitably qualified and skilled supply chain professionals is growing, according to Mungo Park, president of the Southern African Supply Chain Association SAPICS. “The supply chain is the one function in […]

SA Florist helps township businesses flourish

SA Florist helps township businesses flourish Using marketplace technology, SA Florist has launched a programme to on-board township florists through an ecosystem that has been established to assist entrepreneurs to launch sustainable businesses. It plans to attract, upskill and support at least 30 entrepreneurs over the next three years. A four-month pilot project was launched […]

Real-time Business Intelligence in Retail

Real-time Business Intelligence in Retail See what you’re missing: mining your surveillance video for real-time business intelligence By Roy Alves, Country Manager, Axis Communications When retailers think of video surveillance, it is usually in the context of loss prevention and security. But there is a whole other arena where surveillance video provides enormous value: gathering […]

How retailers can apply platform business thinking to magnetise customers

How retailers can apply platform business thinking to magnetise customers By Mpumi Nhlapo, Head: Demand Management at T-Systems South Africa Platform thinking should be the foundation of local retailers’ digital journeys With platforms, value flows in many directions (not the traditional one-way, linear model) Platforms allow retailers to connect with their ecosystem in new ways, […]

Endeavor selects SA’s Retail Engage at Dubai ISP

Endeavor selects SA’s Retail Engage at Dubai ISP Retail Engage in Johannesburg has recently been selected by Endeavor, an entrepreneurship organisation that mentors and accelerates high impact entrepreneurs, to form part of their global network. Andrew Weinberg, CEO of Retail Engage was one of 22 selected entrepreneurs from eight countries who attended the 77th International […]

How safe is your brand online?

How to build a 21st century brand Joint CEO of SPARK Media and Head of the Publisher Council of the Interactive Advertising Bureau (IAB), Marc du Plessis attended the 2018 IAB Annual Leadership Meeting from 11-13 February in California, which focussed on how to build a 21st century brand. The event explored how the new […]

Shoprite’s star performance

Shoprite’s star performance Shoprite produced stellar performance in the half year to last December, with a total turnover growth of 6.3percent from R71.297 billion to R75.823 billion. This is according to a report by Sizwe Dlamini of IOL. This came on the back of 3.9percent growth in volume of products sold and 3.6 percent growth […]

TLC and Hubble sign new advertisers

TLC and Hubble sign new advertisers      Primedia Unlimited’s indoor lifestyle advertising specialists TLC and Uber’s preferred in-vehicle entertainment partner, Hubble, have jointly signed advertising deals with Samsung, VISA and Nescafé Gold.     “TLC has the exclusive rights to sell high viewability video on Hubble’s interactive touch screens in Uber vehicles,” says Greg Bruwer, […]

Growthpoint posts 6.5% growth and delivers strategic retail milestones

Growthpoint posts 6.5% growth and delivers strategic retail milestones Extracts of retail-related aspects of Growthpoint’s recent results. Growthpoint Properties Limited has posted distribution growth of 6.5% per share for its six-month interim period to 31 December 2017, confidently achieving on-target performance. The company increased total distributable income by 10.6% from its prior half-year to a […]

Construction of mixed-use Loftus Park in Pretoria nears completion

Construction of mixed-use Loftus Park in Pretoria nears completion The first phase of Loftus Park, a new mixed-use precinct currently being developed by JSE-listed diversified Real Estate Investment Trust (REIT) Redefine Properties’ (JSE: RDF) together with Abland, one of South Africa’s top property development companies is nearing completion. Phase One includes approximately 34 000 m2 […]

How retailers can apply platform business thinking to magnetise customers

How retailers can apply platform business thinking to magnetise customers By Mpumi Nhlapo, Head: Demand Management at T-Systems South Africa Platform thinking should be the foundation of local retailers’ digital journeys With platforms, value flows in many directions (not the traditional one-way, linear model) Platforms allow retailers to connect with their ecosystem in new ways, […]

Easter: more cash, more crime

Easter: more cash, more crime Last year Easter, at least six shopping malls were robbed in Durban alone, and that goes without mentioning the spate of cash in transit heists and retail armed robberies that occurred over the same period. What can South Africa expect over this upcoming Easter period? “March 2017 leading up to […]

Is your Centre waterproof?

Is your Centre waterproof? Watertight solutions for your Centre Effective waterproofing of retail environments is an essential aspect of retaining consumer traffic in your shopping centre. This is not rocket science. Customers visiting your Centre neither expect to, nor enjoy, side-stepping puddles and dripping ceilings, anywhere, from the basement parking right through to the shopping […]

Profitable waste management: a close collaboration between client and service provider

February 26 2018 Profitable waste management: a close collaboration between client and service provider Shopping centres, restaurants and retailers have a number of choices when it comes to waste management. In making the correct choice it is important to understand the true value of waste. In February Shopping & Retail SA discussed the details of […]

Independent stores, the heartbeat of rural retail

Independent stores, the heartbeat of rural retail In February Shopping & Retail SA visited KwaZulu-Natal to explore the vibrant independent retail sector. Although myriad independent stores are spread out all around the country, KZN is recognised as the national pulse of independently owned retail outlets. Rivesh Sudhama, regional manager of the specialist loyalty group in […]

South African retail spending grew 3.8 percent this festive season

South African retail spending grew 3.8 percent this festive season Mastercard SpendingPulse showed a significant increase in retail spending in December 2017 as consumers benefited from a stronger Rand and lower inflation. Mastercard SpendingPulse reports that South African consumer spending showed a healthy improvement over the festive season, with retail sales volumes rising 3.8 percent […]

Revolutionary bulk cash depositor for retail distribution centres unveiled

Revolutionary bulk cash depositor for retail distribution centres unveiled South Africa’s leading provider of secure cash management and payment solutions, Cash Connect, has launched a new self-service bulk deposit acceptor device, or ATM, for retail distribution centres. This automated cash handling solution allows bulk note and coin deposits to be processed quickly and easily, which […]

Customer experience – the new differentiator

Customer experience – the new differentiator With headlines dominated by a challenging economic climate, differentiating your business from the competition is more important than ever. This is according to Veronique Filip, Customer Advisory and Experience Lead at Deloitte, who says there’s a growing realisation among business leaders that the most effective way to stand out […]

Integrated Pest Management in the Retail Sector Part 3.

Integrated Pest Management in the Retail Sector Part 3. By Francois Swart, Director at The Specialists Franchise Group “Pest infestations in shopping and retail environments are not only costing you massive stock losses but will also tarnish your hard-earned reputation in a very competitive market” Let’s review our previous articles in the October and November […]

Revolutionising cash management in Retail

Revolutionising cash management in Retail Cash Connect, a leading retail cash management and payment solutions company, has just announced the launch its new N10K cash vault. According to Richard Phillips, joint CEO of Cash Connect Management Solutions, the N10K is designed to provide top-of-line functionality for retailers and wholesalers requiring to secure large volumes of […]

Woolworths Food tops in Ask Afrika Orange Index 2016/2017 Awards

Woolworths Food tops in Ask Afrika Orange Index 2016/2017 Awards At the same time that Finance Minister Malusi Gigaba was issuing his bleak interim budget, the news was announced that South Africa’s private sector service delivery is at an all-time high.   Although the mood was celebratory at the opening of the 2017/2018 Ask Afrika […]

Consumer spending increases despite tight economy

Consumer spending increases despite tight economy Johannesburg, Wednesday 20 September, 09:00 Despite challenging economic conditions, retail sales growth for July 2017 was the highest recorded for that month since 2015. This is according to the Mastercard SpendingPulse™ report, a macroeconomic report tracking retail sales launched today in South Africa. Nominal (not adjusting for price changes/inflation) […]

Complete parking and access solutions by SKIDATA

Complete parking and access solutions by SKIDATA Whether commercial property owners wish to control the vehicular and/or pedestrian access to their properties, or desire to initiate revenue generating parking as another income stream for their business, SKIDATA offer a total solution to solve the problem or meet the requirement. Since entering the South African revenue […]

Retail solutions on-demand

Retail solutions on-demand It’s comforting to know that next time you need your shopfront re-designed, shopfitting redone, new signage – or any other retail service – that there is a one-stop professional company on hand to assist at a moment’s notice. Based in Midrand, BluChip Retail Solutions is headed up by CEO, Brett Stagman. The […]

Services provided by Recyclers

Services provided by Recyclers Getting rid of stuff By Reg Barichievy, Smart Waste As long as mankind continues on its present path there will be waste – most of us love the toys and we consume way more than we should. And for long there is waste there will be a need for a recycling […]

REITs well-placed to weather SA’s current economic and political volatility

REITs well-placed to weather SA’s current economic and political volatility Downgrading to junk status and ongoing political tomfoolery might make South African investors a little anxious about protecting their investment portfolios against the market volatility resulting from the uncertainty created by the current environment.  But, as the South African Real Estate Investment Trust Association (SA […]

Pick n Pay launches online distribution centre in Gauteng Pick n Pay has just launched its online distribution centre in Gauteng, the first of its kind in the province. This follows the opening of its Cape Town online distribution centre, which made it the first major brick and mortar grocery retailer in South Africa to […]

Marketing in a recession and beyond

Marketing in a recession and beyond People don’t stop shopping it’s just the consumer’s behaviour that changes By Gill Randall, Joint CEO of SPARK Media says that markets don’t stop in a recession. Through our membership of the Ehrenburg Bass Institute (EBI) for marketing science, we have access to consumer behaviour tracked from way before, […]

Shifting consumer habits behind growth in global eating out market The increasing presence of food and beverage (F&B) options in shopping centres – often accounting for more than 20% of units in new and redeveloped schemes in more mature markets – is being driven by rapid global growth in consumer spending on eating out, according […]

Hisense enters kitchen appliance market

Hisense enters kitchen appliance market The heart of the home is about to get better, with new additions to the Hisense family set to enrich the South African kitchen. For the first time locally, the electronics forerunner is introducing a kitchen appliances range. With the new cooking line-up, Hisense provides consumers with a unified brand […]

Survey reveals the favourite brands in South African townships

Survey reveals the favourite brands in South African townships The top brands in South Africa’s townships were revealed in a Daily Sun supplement on 16 May 2017. Market research company, Ask Afrika, conducted a comprehensive nationwide survey with a sample that is representative of the township population comparing brand usage across 144 product categories and […]

Know your retail dynamics and consumer markets!

An excellent understanding of markets and consumers is vital for successful retail property investment, and this is true whether investing locally or abroad. This is the word from Stephan le Roux, Director of Growthpoint Properties Retail Division, who was recently part of a panel focusing on retail abroad, hosted by the KwaZulu-Natal chapter of the […]

Township retail booms

Township retail booms East London: Mdantsane’s first ever Wimpy restaurant among the growing list of brands investing Forget a sluggish national economy. Township retail is booming as major brands invest amid stalled CBD and suburban growth. One such case in point is in the Eastern Cape, where East London’s Mdantsane City Shopping Centre – the […]

Rebosis’ Baywest Mall celebrates robust growth

Rebosis’ Baywest Mall celebrates robust growth Following our report last month on Rebosis Property Fund’s steady and consistent performance across its property portfolio, Shopping & Retail SA brings you a more in-depth report on the company’s Baywest Mall, whose strong performance indicates strong consumer appetite for larger shopping centres As the Eastern Cape’s largest shopping […]

SA’s Zyda Rylands scoops Woman of the Year award at World Retail Awards 2017 in Dubai

SA’s Zyda Rylands scoops Woman of the Year award at World Retail Awards 2017 – Dubai At the prestigious World Retail Awards 2017, staged in Dubai in April, South Africa’s Zyda Rylands, CEO of Woolworths SA, was honoured with the Woman of the Year award. A tailor’s daughter who hails from Cape Town, Rylands joined […]

The legendary Pizza Del Forno brand now deeply entrenched into the Gauteng family-orientated restaurant arena

The legendary Pizza Del Forno brand now deeply entrenched into the Gauteng family-orientated restaurant arena The key word is Passion In April Shopping & Retail SA had the privilege of meeting with the Pizza Del Forno team in order to gain some insight to this hugely successful restaurant franchise operation. From the outset of our […]

Baywest leads Rebosis’ strong retail performance

Baywest leads Rebosis’ strong retail performance In April Rebosis Property Fund reported a net property income growth of 74,6% for the six months ended 28 February 2017. A JSE listed Real Estate Investment Trust (REIT) Rebosis’ strategy is directed toward dominant retail malls. The company’s Chief Operating Officer, Andile Mazwai, said: “We saw strong retail […]

Primedia Unlimited Malls pumps up its re-branding

Primedia Unlimited Malls pumps up its re-branding “Creating smarter malls” Primedia Unlimited Malls (PUM) have announced the implementation of a year-long re-branding project in response to changing markets, ensuring they still deliver on unmatched value through their ability to optimise how brands engage with shoppers. “As the leaders in the industry providing integrated mall media, […]

Property management software to suit every need

Property management software to suit every need In today’s tough economic climate efficient management and streamlining of the administration of properties and tenants is crucial. Automated software tools and processes designed to exactly that are not only a a prerequisite for efficiency, but simultaneously save property owners both time and costs. When selecting a property […]

South Africa is first to test new generation Mastercard

South Africa is first to test new generation Mastercard Mastercard has announced the next generation biometric card, combining chip technology with fingerprints to conveniently and safely verify the cardholder’s identity for in-store purchases. South Africa is the first market to test the evolved technology, with two separate trials recently concluded with Pick n Pay, a […]

The specialised art of signage production

The specialised art of signage production A company profile: AE Plastics, masters of signage in the retail and petro-chemical space. Seldom does one have the privilege of working with a group of people, or company, with such a deeply entrenched set of ethical standards, skills development programme for its own staff, close attention to customers’ […]

G4S open day expo wows the market

G4S open day expo wows the market In March Shopping & Retail SA attended a special open day expo staged by G4S Electronic Specialised Solutions at its offices in Centurion, Gauteng. The event was conceptualised by the company’s Business Development Director, Tim Timmins, to showcase the full range of systems and integration solutions it makes […]

vida e caffè launches limited edition blend called Auriga

vida e caffè launches limited edition blend called Auriga South Africa’s coffee consumption is reportedly growing at approximately 6% per annum and the market continues to develop across a number of areas outside of sheer volume. The quality of coffee and the importance of speciality coffee beverages emerge as key trends that are positively shaping […]

Much fanfare as Ballito Junction Regional Mall opens

Much fanfare as Ballito Junction Regional Mall opens 23 March saw the much awaited opening of the Ballito Junction Regional Mall on the Dolphin Coast of KwaZulu-Natal, bringing an exciting array of comprehensive, quality shopping to the growing, diverse and flourishing consumers of Ballito and its surrounds. Owned and developed by the consortium of Menlyn […]

Emira teams up with retail property specialists ONE Property Holdings

Emira teams up with retail property specialists ONE Property Holdings In the process of rebalancing its diversified portfolio, Emira Property Fund Limited, a diversified JSE-listed REIT, has joined forces with retail property specialists ONE Property Holdings to form the specialised Enyuka Property Fund. Earlier this year Emira reported a 68,93 cents dividend per share for […]

Shopping centre retail decision makers encouraged to attend the annual SACSC Research Conference

Shopping centre retail decision makers encouraged to attend the annual SACSC Research Conference The Shopping Centre and Retail industry in South Africa, like everywhere else in the world, is rapidly evolving. This constant evolution is necessary in order to keep up with trends and consumer demand. The Annual SACSC Research Conference, coordinated and hosted by […]

Starbucks SA launches its feature-packed Rewards programme

Starbucks SA launches its feature-packed Rewards programme Starbucks launched its much-anticipated loyalty reward programme at a function in Johannesburg in February. Joining the growing South African digital landscape, Starbucks Rewards will allow customers to not only redeem rewards for their purchases but also conveniently pay at stores through the Starbucks mobile app. “This is a […]

Steinhoff and Shoprite call off deal

Steinhoff and Shoprite call off deal This Reuters report by Tiisetso Motsoeneng and TJ Strydom Steinhoff and Shoprite in February called off a deal to create an African shopping giant, preventing leading investor Christo Wiese from bringing more of his retail assets under one roof. Billionaire Wiese, a shareholder in both companies and the architect […]

SA’s malls set to enjoy fair trade this festive season… and a bright future

SA’s malls set to enjoy fair trade this festive season… and a bright future This holiday season is likely to ring in fair festive retail sales despite 2016’s frail and fickle economy. In fact, this December’s retail trade could well be an improvement on last year. This is the word from Paul Gerard of Flanagan […]

Black Friday: The key to retail success is ensuring a positive shopper experience across all relevant channels

Black Friday: The key to retail success is ensuring a positive shopper experience across all relevant channels By Taj Elkhayat, Regional Vice President Middle East, Turkey and Africa for Riverbed Technology In the build up to this year’s November 25 Black Friday – and the lesser known Cyber Monday – experts predicted that shoppers would […]

Mastercard’s gamification campaign

Mastercard’s gamification campaign Digitata takes Mastercard’s digital payment message to mobile masses Mastercard in collaboration with Digitata Insights, a subsidiary of Digitata, recently launched a gamification1 campaign to educate South Africans on the benefits of making safe, secure and fast payments with Masterpass, the global digital payment service from Mastercard. The interactive game – “The […]

Virtual Reality, Chatbots to Dominate Brand Interactions by 2020

Virtual Reality, Chatbots to Dominate Brand Interactions by 2020 Johannesburg, 6 December 2016   Chantel Troskie, Customer Experience Account Manager at Oracle South Africa tells Shopping & Retail SA that more than three quarters of brands will deliver Customer Experience through VR and chatbots in the next four years.  The relationship brands have with their […]

New technology ensures retailers’ compliance with NCA and POPI

Multi-award winning, Microsoft Gold Certified partner, Intervate has extensive experience with South African retailers and the challenges they face when extending store credit to customers. Applying the world-class Kofax Total Agility suite as underlying technology, Intervate, enables retailers to improve the quality of their credit scoring, enhance the account opening experience for the customer and […]

The art – and science – of refurbishment

Transforming, refreshing and modernising existing shopping centres and retail environments requires considerable architectural skill, knowledge and expertise. In this process, many factors are brought together to result in an aesthetically pleasing centre – an attractive and comfortable space for tenants and shoppers alike. MDS Architecture of Sandton is a practice of 60 years’ standing renowned […]

Mall Indaba a huge success

Mall Indaba a huge success The inaugural Mall Indaba held in Sandton recently was well received by delegates and the shopping centre industry as a whole. Organised by CADEK Media, the two-day conference addressed all aspects of mall management, operations and marketing and was well attended by mall managers, owners, marketers and suppliers to the […]

Editor’s note… What recession?

What recession? In this harsh economic climate, isn’t it refreshing to see that the retail sector, in particular shopping malls large and small, continue to grow and prosper? Consider the range of shopping centres and malls either currently under construction or being refurbished, or having been recently completed – the list, and its relative contribution […]

Africa’s built environment under the spotlight at the RICS Africa Summit 2016

The Royal Institution of Chartered Surveyors (RICS) will host its second annual RICS Africa Summit in Sandton Central, Johannesburg, on 24 February 2016, bringing together leading speakers and professionals in the built environment. Opportunities and challenges in the real estate sector and broader built environment of the burgeoning Sub-Saharan Africa market will top the agenda […]

New Generation Stores

The Rosmead store opening in Kenilworth is part of Pick n Pay’s Next Generation project to develop a new benchmark of supermarkets offering an improved shopping experience for customers, a more efficient store for staff and a better return for stakeholders. Open spaces,  “Hero” departments with more products in innovative packaging, and a stronger focus […]

Pareto takes outright ownership of the iconic Menlyn Park Shopping Centre

The iconic Menlyn Park Shopping Centre in Pretoria is now wholly-owned by Pareto Limited – South Africa’s premier shopping centre investor and a leading retail property player with landmark assets across the country. Pareto – which owned a 50% stake in the 125,248m² super-regional mall, last week took transfer of the remaining 50% stake from Old Mutual Life Assurance […]

Getting the festive season right in shopping malls

South Africa’s inland shopping malls could be in for pleasing festive season sales as a result of the country’s struggling economy, according to Managing Director of Atterbury Asset Managers, Lucille Louw. This is because fewer families can afford to take holidays this year. Even so, Louw says malls in SA’s traditional coastal holiday destinations are […]