Introducing a fraud-fighting first in South Africa

The PWC Global Economic Crime and Fraud survey 2018 South Africa cites that South Africa has the highest level of fraud in the world. PWC’s 2018 Fraud Report estimates that R100 billion was lost in revenue due to fraud.

In our age of all things digital, high value documents can be fraudulently altered within minutes with free PDF hackers, but technology can also provide a solution.

The DigSig from iPLATE Technology is fighting fraud on the front lines. It is the first and only technology that can actively protect businesses against fraud. “Scanners, PDF documents and universal fonts make forging a document child’s play,” says Nicola Tempest, Director at iPLATE. “The solution lies in making information on these documents ‘unalterable’.

Revolutionary anti-fraud technology, a first in South Africa, creates a DigSig, or digital signature, secured in a QR code that is embossed onto a document or encrypted onto a digital platform. The DigSig secures the authenticity of the information by securing the information digitally, thereby protecting the original data and making it immune from alteration.”

The iPLATE DigSig is a revolution in the fight against counterfeit documents like pay slips, proof of payment, proof of accounts, title deeds and academic qualifications.

The cost of proactively preventing fraud pales in comparison to the costs that are incurred to prosecute it. 19% of South African organisations have had to spend between twice and ten times as much on investigations as the original amount lost. (PWC Economic crime survey 2018)

“The DigSig is a digital signature secured in a QR code that is embossed onto a document or encrypted onto a digital platform,” explains Tempest. “The DigiSig secures the authenticity of the information by securing the information digitally, thereby protecting the original data and rendering it immune from alteration or forgery. The authenticity of the information can be checked using the iPLATE app that is easy downloaded from both Apple and Android app stores.”

“Levels of detection are still being outpaced by fraud risk. The rules are changing for businesses, profoundly and irreversibly, with tolerance for corporate and/or personal misbehaviour vanishing. Not only is public sensitivity about corporate misconduct at an all-time high; in some cases, corporations and leaders are also being held responsible for past behaviour, when the ‘unspoken rules’ of doing business might have been more lax. PwC’s 21st CEO Survey underscores this theme, with chief executives citing trust and leadership accountability as two of the largest business threats to growth. All of this points to a heightened risk of incidents of fraud or economic crime occurring, and to a need for organisations to take the lead in preventing it before it can take root”, says the PwC 2018 report on economic crime.

“We’re excited to be bringing this innovative technology into South Africa which is already having significant impact among both small and large businesses,” says Nicola.

Revolutionising cash management in Retail

The Cash Connect N10K can process up to 300 banknotes per minute

Revolutionising cash management in Retail

Cash Connect, a leading retail cash management and payment solutions company, has just announced the launch its new N10K cash vault.

According to Richard Phillips, joint CEO of Cash Connect Management Solutions, the N10K is designed to provide top-of-line functionality for retailers and wholesalers requiring to secure large volumes of cash through high-speed, bulk cash deposits. The N10K is the largest model in Cash Connect’s cash vault range and is designed to withstand the most forceful attacks.

Cash Connect’s Operations Risk Manager with Joint CEO Richard Phillips at the launch of the N10K

 

Built to minimum SABS category 4 standards and weighing 950 kg, the N10K provides a formidable deterrent. Its innovative design includes a keyless sliding door feature that removes the old swing door that traditionally intruded on available retail space.

Additional features such as biometric user identification, a diagrammatic, touchscreen interface and a fool-proof bag loading system promotes easy and intuitive user operation.

A high-speed validator with a mixed denomination acceptance rate of up to 300 notes per minute makes depositing cash quick and easy. The N10K also offers scalable capacity of up to 10,000 bank notes, with notes being conveniently deposited into a single, disposable bag.

The N10K is the largest model in Cash Connect’s cash vault range – all of which are designed to withstand the most forceful attacks

The N10K is supported by a cloud based, real time, financial management and payments software network that facilitates supplier payments and fast deposit settlement into multiple bank account destinations.

 Features:

  • Built to minimum SABS category 4 standards

  • Unique floor bolting fixtures

  • Biometric user identification

  • Host to Host automated reconciliation

  • Unique, secure and fully automated door locking mechanism

  • Barcode bag identification

  • Dual SIM GSM/GPRS modem (communication)

  • Capacity of 10,000 banknotes

  • Up to 300 banknotes per minute processing speed

  • Unlimited users and unlimited destination accounts as well as a multi-business partner capability

 

The N10K is the very latest in high-end cash vault technology available on the market,” says Phillips “It was built to address many of the short comings that traders with large volumes of cash have historically encountered with old styled devices. This cash vault extends our product range and meaningfully improves our ability to enhance the safety and efficiency of our client’s trading environment, as well as provide an effective deterrent against most determined criminals.”

Cash Connect Management Solutions offers an end-to-end cash management and payments solution that encompasses cash in transit logistics and cash processing. Established in 2006, Cash Connect’s specialist solutions for retailers remove risk and maximise cash flow through swift settlements.

The company is one of the largest suppliers of cash to the banking system and boasts in excess of R50 Billion a year that it manages on behalf of its diversified client base across the country. It is an approved service provider to blue-chip companies such as Spar Group, Shell, Engen, Pick ‘n Pay and OK to name but a few.

Complete parking and access solutions by SKIDATA

Complete parking and access solutions by SKIDATA

Whether commercial property owners wish to control the vehicular and/or pedestrian access to their properties, or desire to initiate revenue generating parking as another income stream for their business, SKIDATA offer a total solution to solve the problem or meet the requirement.

Since entering the South African revenue generating parking market in 2013 the company has enjoyed four highly successful years of providing commercial property owners and landlords with world class vehicle and pedestrian access solutions to the parking and stadium event markets.

SKIDATA South Africa have also initiated a process where – through its human skill set, coupled with its world class hardware access products, systems and powerful software, fully qualified project implementation, installation and commissioning, plus after sales service via their SKIDATA Care packages, the company is positioned to provide the right solution to solve the problem or meet the requirement.

The SKIDATA client and customer journey

However, the creating of the “right” solution starts with the commercial property owner acknowledging that they do indeed have a problem and they are looking for a suitable solution provider to provide the “right” solution, then having received the enquiry from the client (or operator if there is one), the process begins with a member of the SKIDATA commercial team meeting the client on site to personally see the site, discuss and review the problem and be informed of the clients’ requirements.

This is the beginning of the SKIDATA Client and Customer Journey.

SKIDATA South Africa have highly experienced and knowledgeable sales and commercial executives based in Johannesburg serving all the inland provinces of Gauteng, Mpumalanga, Limpopo, North West, Free State and Northern Cape and in Cape Town serving the coastal provinces of the Western and Eastern Cape and KwaZulu-Natal.

The SKIDATA ethos is to partner and work closely with its clients to realise the solution – which far exceeds the traditional concept of car park management – and so much more. The SKIDATA total solution features a 360 degree perspective that takes not only the clients’ needs into account, but also the needs of the guests and customers who utilise the car park.

The flexible SKIDATA total solution makes it easy to increase the satisfaction of the clients’ guests and customers beginning with the individual components of the solution.

Today customers are demanding more and more: more comfort, more adventure, more pleasant surprises. SKIDATA sees parking customers in a holistic context, and hence takes the following into consideration:

  • Location and type of preferred technology,assisting the client in selecting the correct type of technology system (Pay on Entry, Pay at Ext, Central Pay or Pay on Foot) for the required site, with the correct Bill of Quantities for the access system.

  • Benefits and loyalty programmes, where guests and customers can enjoy discounts which can be redeemed while shopping, or visiting a restaurant.

  • Relaxed Departure, where SKIDATA makes it easy for the guest or customer to pay for parking and extras by offering an understandable and easy-to-use payment system and a variety of payment methods. Show visitors the way back to their vehicle quickly and directly using automated information above the parking space.

  • Pleasant Memories, where guests and customers are treated to the same excellent service on the return trip that they did upon their arrival, reminding them of the good service experience when they get back home with special offers or new information about the attractions in the centre.

  • Enjoy the Rewards, where loyal guests and customers are pampered and rewarded with gifts and incentives such as VIP parking space for their next visit, or that the guests and customers have their vehicle parked for them by a Valet Parking Service.

In order to perfectly serve and impress the clients’ guests and customers along the entire Customer Journey, SKIDATA offers a total solution consisting of:

  • Comfortable and reliable access systems;

  • Revenue-increasing marketing and sales channels;

  • Perfect integration of add-on systems;

  • Optimised business process; and

  • Professional data and reporting management.

With SKIDATA the solution always remains flexible, customising the solution together with the client to meet their individual needs and enhance the selected system with tailored add-on options. Thus the client benefits from a well-conceived, total solution from a single source and a single point of contact.

A total solution with continuous innovation

Since 1985, SKIDATA has revolutionised the car park management market throughout Europe with new products and services, such as direct entry and exit with a credit card, illuminated multicoloured barrier arms, colour coded directional indicators on the barrier head, the first database-driven system, interface concepts for the integration of additional solutions, as well as flexible data carriers and the self-monitoring and automation of software.

The continuous focus on innovation and development at SKIDATA lets the client benefit from the latest technologies and services throughout the entire life cycle of the right solution.

Technology Solution Design

Access Investment security thanks to comfortable and reliable access systems.

SKIDATA can assist with the design of the technology solution paying specific attention to:

High Performance” Access Technology, at over 8 500 installations worldwide in over 100 countries – including 46 in Southern Africa – clients and operators are benefiting from SKIDATA car park management, from simple system solutions to complex, interconnected network installations with several hundred devices.

Here SKIDATA access components: Power.Gate, Lite.Gate, Barrier.Gate, Keytag.Gate, and PlateTech.Logic convince through their scalability, durability, speed and comfort.

For all of its solutions, SKIDATA puts great emphasis on a modern, usability-oriented design.

Payment Made Easy, whether at the manned cash desk Manual.Cash, the automated payment machines Easy.Cash, Power.Cash with cash and cashless credit card facilities and Credit.Cash, or directly at the exit with a range of cashless payment methods such as Tap & Go, with SKIDATA the client can offer to guests and customers the easiest operation and a wide range of payment methods.

SKIDATA offers a wide range of access media types where diversity is also present. Whether for short-term Barcode Tickets, that are printed at the entry column Power.Gate with individual announcements for casual parkers, RFID Cards for monthly tenant “contract” parkers and 2D barcode and Print@Home QR readers, or the utilisation of license plate technology, all SKIDATA data carriers are characterised by the highest security with regards to encryption and data and also offer the best performance and multipole printing options.

Integration to 3rd Party Add-On Systems, where SKIDATA offer a single point of contact for a prefect fitting and seamless integration with systems such as Digital Intercom and CCTV systems, Bay Monitoring or Parking Guidance systems and License Plate Recognition systems.

Powerful Software, which is the driving engine of the entire system, with the perfect combination of the Parking.Logic management software and all hardware components, the Parking.Logic software is the core of the SKIDATA car park management solution.

With a large number of optional modules, extensive configuration possibilities and numerous interfaces for the integration of additional systems, Parking.Logic perfectly meets clients’ needs. The annual software upgrades continually extend the functionality of the solution and make the investment future-proof.

Meaningful Reporting, where SKIDATA makes smart tools available for the client to manage the parking business perfectly and provide reporting solutions that provide access to all the data such as turnover and number of parking customers.

Project implementation, installation, commissioning, training and after sales service

Efficiency increase through targeted optimisation of operational processes.

Certified SKIDATA experts with industry know how and knowledge manage the complete project with the liaison with the professional team specifically from the planning of the required network and switches, the location and design of the entry and exit lane civil works and automatic payment machine locations, to the installation of all hardware devices, connection to the network, commissioning of the entire technology system, handover and training of the operator and or client.

SKIDATA South Africa offer a Maintenance Contract with every commercial proposal, whereby after the First Year Warranty, we provide the cost of the next four years’ preventative maintenance via the SKIDATA. Care packages. All maintenance and repairs are carried out by qualified technicians and certified engineers who have all been trained at SKIDATA AG in Austria.

We strongly believe that this investment in technical services provides the peace of mind that clients’ require to enhance their considerable investment in the overall access and payment technology solution.

Conclusion

SKIDATA relentlessly revolutionise the industry with innovation, inspiration, and simplicity to thrill its clients’ worldwide with perfectly fitting solutions, valuable data and outstanding service.

For further details on SKIDATA Parking and Access Solutions in South Africa contact the Head of Sales and Marketing, Derek Morris on (w) +27 11 447 8698, (m) +27 82 363 4508, or (email) derek.morris@skidata.com

How secure is the cash in YOUR store?

Photo: Bedfordedenvalenews

How secure is the cash in YOUR store?
At a special briefing held in Sandton in April, Richard Phillips, CEO of Cash Connect Management Solutions, warned that crime trends predict a surge in cash and business robberies.

While the retail sector was still reeling from the spate of violent armed robberies in December, further crime spikes are anticipated during peak holiday periods throughout the year. This was evident by the five cash-in-transit (CIT) attacks which rocked the country in the first week of April.

Richard Phillips, CEO of Cash Connect warns of a predicted surge in cash and business robberies 

“All indications suggest that the retail sector experienced an escalation in robberies of over 150% in 2016. In the same period, the use of plastic explosives in attempts to steal from cash deposit devices increased by over 400%. The spike in business crime during April was anticipated – as consumers went on holiday and the volume of cash increases at shopping centres and retail stores across the country,” said Phillips.

The trends show that syndicates attack in groups of 6 to 12 armed men, with armed robberies as the highest number of attacks, closely followed by business burglaries.

The common use of plastic explosives in the execution of an armed robbery against cash deposit devices and the dramatic increase in this kind of attack suggests that criminals are enjoying an abnormally high degree of success and that many of the devices in use are not strong enough to offer the type of resistance necessary to discourage them.

Security professionals caution that robberies are more often than not executed with careful planning by organised crime syndicates who collect as much information about the target as is possible. Information about the amount of cash and the general what, when and how the cash is protected is gleaned from within the business either by observation or by the help of employees or contractors, and in some cases, both.

It is a commonly held view in the security industry that more than 90% of all attacks on business – including shopping centres and retail stores – involve voluntary or involuntary participation from the inside.

The official crime statistics for the period 2015/2016 show a 15% increase in attacks on cash in transit vehicles and while they are primarily responsible for moving the R130 billion in circulation in South Africa, the CIT industry is expected to remain high on the criminal agenda.

During April, the newly appointed Minister of Police, Fikile Mbalula, expressed his commitment to the establishment of a specialised police task force to approach cash crime across the country. “We welcome the Minister’s commitment in this regard,” said Phillips. “As this is an essential part of the cash industry’s response to this extremely violent and potentially crippling crime.”

Criminals are without a doubt becoming smarter and more determined in their methods. Their common use of explosives is indicative of how better skilled they are becoming.

“Time is a very important consideration of the attackers. The practice by some retail organisations, of closing their stores or, in larger operations, the cash collection precinct within the store, during the CIT collection, has proved to be a particularly successful tactic in countering and reducing the risk for attack during the store’s most vulnerable time of day,” says Phillips

He adds that in his experience only hardened and robust cash deposit devices offer meaningful resistance to the very violent attacks to which they are exposed. Over December, Cash Connect experienced 10 attacks on its cash vaults and every one of them was defended. A simple cash device that is constructed of mild steel plate and very light in weight, can’t reasonably be expected to safeguard cash.

With many of the latest attacks, CCTV footage show that criminals are able to disable alarm systems and proceed straight to the cash vault, in a manner that suggests a familiarity with the layout of the store and where the cash is kept.

Armed reaction companies suggest that businesses should make sure there is more than one panic button with quick, easy access of armed response on site. The jamming of security systems and devices is also a common tactic used to block the signals that go to the security company. The use of an alarm system connected to both a radio transmitter and landline could counter this.

“Our cash vault technology, which is built to SABS Category 4 standards, has been vigorously tested over the past few years by determined criminals using every kind of tool from explosives to sledge hammers. It has undeniably delivered on the level of deterrence and defence, necessary to discourage a repetitive attack of violent crime,” says Phillips.

 

The horrific cash-in-transit heist on the R24 highway near OR Tambo International in April.
Photo: Centurion Rekord

G4S open day expo wows the market

G4S open day expo wows the market

In March Shopping & Retail SA attended a special open day expo staged by G4S Electronic Specialised Solutions at its offices in Centurion, Gauteng.

Tim Timmins, Business Development Director, G4S Electronic Specialised Solutions

The event was conceptualised by the company’s Business Development Director, Tim Timmins, to showcase the full range of systems and integration solutions it makes use through its technology partners. “This will become a regular event,” explained Timmins. “Through the hands-on displays and product exhibition, our customers and potential customers can appreciate at first-hand the full scope of our significant system integration capabilities, and at the same time meet and network with the various specialists in these fields.”

Timmins elaborated to say that each G4S open day will host different vendors to provide visitors with a broader overview of what the company can do for them. And while the company is part of the larger G4S group, Timmins says it runs independently and is not tied into other divisions.

G4S Electronic Specialised Solutions is presently overseeing a variety of projects ranging in value from R1 million to R400 million.

Companies with stands at the open day included a variety of well-known as well as a diverse range of security operations, including:

-Axis Communications: video surveillance systems
-Access and Beyond
-Bosch Security
-Brigit Systems
-Hikvision
-Milestone
-Paxton
-Pinnsec
-Skycom
-Turnstar

The June 2017 issue of Shopping & Retail SA will feature an in-depth look at the full scope and capability of G4S Electronic Specialised Solutions and its partners.

 

G4S Electronic Specialised Solutions is a system integrator of security systems, protecting customers with various security requirements. G4S secures a range of facilities including shopping centres, malls, small standalone businesses such as restaurants and offices, schools, large multi-national organisations and even high security government facilities.