Logistics and e-commerce: evolution through technology

21 September 2018

Logistics and e-commerce: evolution through technology

The impacts of technology are widely felt across all sectors. The advancement of technology as it pertains to the logistics sector is detailed in Broll’s recently released 2018 Logistics Report where the evolution of the logistics sector is discussed. It also highlights commercial activity around South Africa’s four main economic hubs: Johannesburg, Durban, Port Elizabeth and Cape Town.

The report clarifies the difference between the singular function of a warehouse as compared to the multiple functionality of a distribution centre (DC) and the activities involved in logistics. Holistically logistics comprises services that support the physical movement of goods, trade across and within borders including warehousing, brokerage, express delivery, terminal operations and related data and information management.

“A DC offers value-added services including the likes of cross docking, packaging, product mixing and more. DCs also store products, although generally for a shorter time period in comparison to warehouses, and emphasis is placed on the moving of goods to either wholesalers, retailers or even consumers.”

“With the integration of technology and material handling equipment, cyber security is becoming increasingly important as automation and robots are likely to become the norm,” the report notes.

The report reflects on e-commerce and technological enhancements that bring about adaptations in the sector that respond to the changing demands of consumers. This has resulted in multiple channels in the supply chain.

Following the now well founded “sharing” system around services, there are various apps available for the transportation of goods. These apps connect shippers and carriers and allow for real-time freight tracking, alerts, reports and analytics, upfront rates, quick automatic payments and more. A shipper is able to see trucks which are close by and select only the jobs it wants.

Another aspect of the evolvement is the importance of design with particular attention to green-building compliance. “Factors such as lighting, building insulation, water conservation and solar panels are increasingly sought- after for an increased green footprint, as well as potential cost-saving measures. “

Among the factors listed for consideration in the design are intended use, equipment selection, flow of facility; with one-way found to be the best option.

The report explains the complexities of logistics and its influence over tenants and investors and how they select locations. These include proximity to metropolitan areas, regulatory concerns, demographics, transport infrastructure and the total cost particularly as it relates to supply chain.

Having decided on location, other factors need to be considered. Some of these include layout and amenities; inflows and outflows of goods; the size of the facility; fire safety and security among others.

Regional focus
The report, in highlighting the important logistic nodes, describes Johannesburg as South Africa’s main economic hub contributing about 16% of the country’s GDP. The backdrop to this is the turn in economic tide to one that is knowledge-based, with a focus on technology, e-commerce and financial services.

In Durban the high activity areas are in the southern and northern industrial basins, with the area to the north of the city the most active in recent years.

Durban’s industrial land costs are the highest in the country, the report claims, and, “Developers are having to come up with creative ways of increasing yields on these buildings – for example, placing docking doors and dock levellers at 45-degree angles to the yard traffic flow to lessen required yard space and increase yields.”

In Cape Town one of the two prominent logistics areas is the R300 Corridor which includes the industrial nodes of Brackenfell, Stikland Blackheath, Kuilsriver and Bellville South. According to the report, these nodes are easily accessible off the R300, N1 and N2, making this a preferred location for logistics and distribution.

The Coega Special Economic Zone (SEZ) is Port Elizabeth’s centre of logistics. It offers investors “world-class infrastructure, tax incentives, rebates and a duty-free zone.” Existing tenants include Famous Brands, DSV Sun Couriers, ID Logistics, Digistics, FAW and Vector Logistics.

The report expresses the view that logistics should embrace technological influences, innovate where necessary and align with requirements at the basic level, which include reliable connectivity and technology-based security.

To download the full report go to www.broll.com/publications


Tibani Shopping Centre to boost Limpopo economy

Tibani Shopping Centre to boost Limpopo economy

Take 34 000 households that have to walk or, if they are lucky, ride kilometres to the nearest formal retail facilities. Then multiply by five to get the number of people in this predicament. And there you have it – a community of 170 000 people in the catchment area of Tibani in Polokwane, with no convenient access to formal shopping. Then and only then, can one see the positive impact the building of an 11 500m² shopping centre will have on the lives and pockets of its potential customers, while offering an excellent trading opportunity to the retail industry.

Tibani Shopping Centre, which is due to open in August 2018, is being developed by GMI Property Group with Retail Network Services as the retail and leasing specialists to the project.

The centre is situated 70km from Mokopane (formerly Potgietersrus) along the R567 near Tibanefontein, one of the villages which forms part of the cluster making up the rural Tibani area. The nearest major town is Polokwane, 60km away.

500 residential stands are planned next to the shopping centre site in Tibanefontein. This project is known as the Juno Demarcation Project and is under the auspices of the Department of Housing. Such a development will greatly facilitate the creation of a prominent node at the proposed site, together with complementary facilities. In addition, a formal taxi rank is located at the junction between the R567 and Main Road, not far from Tibanefontein Village. The rank serves the various villages in the area, thereby creating awareness of and exposure to the shopping centre site.

Tibani Shopping Centre has been designed over one level with 52 shops and close on 400 parking bays.

Shoprite and Cashbuild are the anchor tenants with Shoprite planning a spacious and comprehensive 3 000m² store. The balance of the tenant mix will offer more convenience shopping as well as a selection of popular fast food choices.

Well-known retail brands opening in the centre include Ackermans, Tekkie Town, Furn 4 U, Russells, Sleepmasters, AutoZone, AlphaPharm, Alera Hair, Checkers Liquor, Jet, Pep, Pep Cell and Capitec. Food outlets ChesaNyama, KFC, The Fish and Chip Co and Debonairs Pizza will appeal to the strong youth base in the area.

Employment in the centre’s catchment area is mostly formal thereby ensuring steady incomes derived from the formal sector. The development itself will also provide employment opportunities.

“Tibani Shopping Centre will bring sorely-needed modern retail facilities to people restricted to rural shopping options unless they are prepared to make the long commute to the nearest town,” says Gavin Tagg, CEO of Retail Network Services. “The centre will also provide a safe and pleasant meeting place for the Tibani community.”

For more information please contact Retail Network Services on 
 +27 11 807 6995  |   leasing@rns.co.za  |   www.rns.co.za

Ancora – changing South Africa one youth at a time

Ancora – changing South Africa one youth at a time

Mall of the North West is located along the N14 between the Vryburg CBD and Kuruman. Established nationals and a strong anchor will cement this development as a one-stop destination, servicing all income groups. The centre opens in 2020.

Known as the professionals in unlocking retail potential, Ancora Group has a profound 360 degree retail and leasing capability – and an unusual mission

The story continues…

In our previous discussion with the CEO of Ancora Group, Marianka Victor, in June 2017 Shopping & Retail SA shared the erudite vision of this retail specialist group and its mentor-driven internship programme.

Today we delve even deeper, learning more about the team, its passion to share knowledge and grow people – and we follow the development of the current interns and reflect on the success of the recently ‘graduated’ interns – coupling this to the continued exponential growth of the Group.

The Ancora team
Front Row: Linda Mzana – Office Administrator; Marianka Victor – CEO; Bianca Peens – Retail Leasing Specialist; Bevan Greybe – Retail Leasing Specialist; Samu Khumalo – Marketing Specialist
Second row: Werner Victor – Financial and Operations Director; Aaliyah McKay – Lease Admin Manager; Lesego Kwatlhai – Marketing Intern; Meryl Bessesar – Leasing Executive; Kim van Gils – Legal Advisor
Back Row: Matimba Baloyi – Leasing Intern; Keith van Dyk – Professional Accountant


The Ancora Group, founded by Marianka Victor in 2016, offers its clients in the retail sector a full spectrum service. With the primary focus being on leasing, this 360 degree scope encompasses research and feasibility right through to centre design and collaboration with architects, partnerships with developers, tenant mix selection and placement of national tenants and brands.

The Group is active across the country, from Limpopo to the Western Cape, Gauteng to KwaZulu-Natal.

Their team also offers detailed professional advice to potential franchisees and retailers, analysing viability, best location and related market factors.

The staff of the Ancora Group comprises 12 people, all of whom are under the age of 40.


Ancora’s key offering is a one month basic viability study of the development, in which Ancora examines preparation requirements and undertakes market research for a proposed retail development in order to arrive at an implementation strategy. At this point a Go/No-Go decision can be taken. “We can then very quickly tell the property owner or landlord – as well as potential tenants – of the viability or otherwise of the project,” says Marianka.

Test the market before you spend money”

It’s crucial to have a vision for the area,” she continues. “And I travel a lot to see potential retail properties at first-hand, as land only means something to a developer if it is paired with a scheme.”

Research undertaken on each project by Ancora is essential to enable informed decision-making. For example, timing for the project may be favourable for immediate commencement – or research may show that it may be preferred to put the development on hold for up to four or more years before implementation of the scheme.

Ancora will also recommend and collaborate closely with the architects, quantity surveyors and project managers appointed to the development through to project completion.

Ancora also runs a detailed feasibility study on the property in order to understand the yield required to develop a property in the current market. The team will look at various alternative income solutions which increases the bottom line for developers, such as media, fibre and solar. Having fostered strong relationships with national retailers, Ancora understands the rentals per tenant, per demographical area. The client will then have at its disposal all the knowledge required to make a realistic decision on whether the development will be feasible or not as well as actually having tested the market with prospective tenants.

Many little things make projects successful – right down to defining the shopping centre entrances and positioning of stores and restaurants. We bring in national and local tenants and focus on creating strong business opportunities,” explains Marianka.

On the operational side, Finlay Mall Leasing, a division of Ancora Group, manages all aspects of leasing, advising property owners and landlords which tenants are most suited to the region and the centre and how much space should be allocated to each.

As part of its integrated leasing services, Ancora provides expert and professional assistance to clients in facilitating the conclusion of lease agreements on behalf of its clients, including the negotiation of lease agreements with national tenants and the formulation of hybrid lease agreements. In addition, the company also manages acquisitions, including the sale of shopping centres and collaborates closely with a host of well-known national brands.

In addition, Ancora’s Retail Partners division has the depth and capability to negotiate favourable deals for tenants. One of Ancora’s many inherent strengths is building close relationships with its tenants, taking them under its wing by providing ongoing and personal advice and guidance.

Importantly, this division works closely with the developer and tenant in creating a win-win scenario in the lease agreement. To achieve this the developer meets the tenants’ returns, thus encouraging long term occupancy and minimising losses resulting from tenant turnover. The result is deals which are mutually beneficial to both parties, a stable tenant base – and a successful centre.

Nurturing new talent into the retail industry

It is against this strength and background that Marianka operates her youth mentorship programme, in which Ancora selects graduates with a passion for retail and prepares them for a career in retail and leasing management.

First and foremost is my passion to identify young, ambitious talent and nurture them into the real world of retail operations through our internship programme,” says Marianka. “This is achieved through experience in our business which offers the ideal platform, complete with our directors’ and managers’ hands-on mentorship.”

Marianka Victor, CEO of the Ancora Group, is passionate about training up our youth! It’s in her DNA.

Marianka firmly believes that when young professionals learn to be successful and realise their potential at an early age they will continue to be successful in life. She is passionate about training up our youth! It’s in her DNA.

Each year, Ancora’s core staff of five mentor and groom up to seven interns, each on a one-year internship, equipping them to go out into the retail environment with confidence to build their new careers.

This creates very exciting opportunities, not only for the interns, but for new and existing businesses in the retail sector.

Once the interns have completed their intensive 12-month hands-on internship, they have the exposure, capability and expertise that way surpasses that of many other job-seekers.

Our selection process all hinges on attitude, enthusiasm and ambition” explains Marianka. “We look for people who are hungry for success and have a keen drive with the goal of being ’the boss of the business’”.

Many young professionals in the field are over-priced and sometimes do not meet their employer’s expectations in terms of capability. And as there is a limited number of young people entering the market, we choose to groom them from scratch.”

One of our current interns has reached the stage where she is actually running three developments entirely on her own.”

The 50 000 m2 Umlazi Station Mall is positioned in the third largest township in South Africa. Extensive research has shown a high demand for the specific retail needs this Mall provides

The mentorship programme

Our aim throughout this internship programme is to ensure that each intern will be a success for the rest of his or her life. The business and life skills we instil in them are such that this will indeed be the case,” continues Marianka.

There are always at least three interns actively in progress at Ancora at any given time, receiving close guidance from the core team in the leasing, marketing and administration disciplines. The company is presently canvassing for a fourth intern in its leasing division.

Since the inception of this unique mentorship programme, no fewer than four series of interns have already “graduated” through the company.

As a working mother herself, Marianka has earned the respect of the captains of the retail sector, as well as of the staff surrounding her in this exemplary business. “We lead by example,” she says, “and we convey to all our interns that by following your dream you will also be a better parent, especially the moms. It may be hard to do with kids but it is certainly possible and most rewarding.”

Our main objective is to provide our interns with the correct advice and skills to achieve success, and to this end we offer a platform to help our graduates into responsible positions within the industry.

Lesego Kwatlhai – Marketing Intern

Lesego Kwatlhai

As an ambitious and goal-driven young lady who is passionate about marketing design, Lesego is a firm believer in the power of a strong concept with an unexpected execution – challenging herself to explore any given task. Lesego has graduated with a Diploma in Computer-Based Graphic Development in 2016 from Rosebank College, and is a wonderful and fresh new addition to the team.

Matimba Baloyi – Leasing Intern

Matimba Baloyi

As a young professional who works independently, Matimba holds a BSc. Urban and Regional Planning degree from Wits University. He is passionate about new developments, having co-ordinated various projects as a Junior Town Planner and freelancing on property-related projects along the way. Matimba’s interests include career networking, and he loves indulging in his favourite sport and music in his spare time. His personal drive to see a project through to completion is what motivates him to look at creative solutions.

Ancora – a leading SA award winning Group

In 2017 Finlay was nominated for the Standard Bank Top Woman Award and has been nominated again for the same award for 2018.

In 2016 Marianka Victor was announced as the Regional Winner – Gauteng of the SA Women in Property Awards:

  • Young achiever Award: This award highlights the outstanding achievement of a young female professional who has contributed to the organisation’s positive success and performance through innovative strategies and solutions. This is a woman to watch – who has shown great potential to lead, has a proven track record, excellent business acumen, strategic foresight, and will be recognised for her contribution to the economy and growing employment in their enterprise.

Ancora Group comprises the following three companies:

Finlay Mall Leasing: managing all aspects of leasing of developments

Ancora Retail Partners: representing the tenants

Ancora Alternative Income: focuses on generating additional and/or alternative income for property owners

Ancora Group offers developers and retailers comprehensive 360 degree retail solutions – from leasing off-plan developments and existing shopping centres to tenant representation, legal assistance, alternative income solutions and acquisitions. The Ancora team has gained vast experience in the local market, grounded by in-depth knowledge and insight into the retail development industry and the communities they work in. Whether you’re a local or global organisation, landlord, developer or tenant, you can be sure of expert solutions to all your retail property needs.

Following her appointment as Managing Director of Finlay Mall Leasing in 2016, Marianka Victor proceeded to acquire the company and subsequently established the Ancora Group.

Volta Mall in Lenasia has a GLA of 10 000 m2 and opens in October 2019

Into Africa – Choppies ups the ante

Into Africa – Choppies ups the ante

Choppies’ expansion programme in Southern Africa and East Africa is in full swing

Choppies Enterprises Ltd is expanding its presence into new regions as it recently begun operations in Namibia. The grocery retailer is also gaining market share in South Africa. Namibia is the eighth country in the Southern African region where Choppies expanding its operations.

Currently, the group has operations in Botswana, South Africa, Zimbabwe, Zambia, Kenya Tanzania and Mozambique. Choppies Enterprises Ltd is listed on both Botswana Stock Exchange and the JSE.

During the six months to end December the group opened 33 new stores, to take its total to 235 stores in the continent, the company said recently. This number is compared to 31 December 2016.

It generates 40% of its revenue in Botswana and it reports in Pula currency. In the results, it reported a 22% increase in revenue to P5.8billion (R7.15bn), while gross profit was up by 23% to P1.1bn.

Despite the subdued economic environment in the country (Botswana), we maintained our market share and continued to improve our efficiencies,” the group said.

In South Africa, the group said significant improvement in the North West stores resulted in like-for-like revenue growth of 43%.

This growth has brought us to profitability in this region and we expect this trend to continue in the second half of financial year 2018.

“Segmental revenue increased by 43% and earnings before interest, tax, depreciation and amortisation (EBITD) was up by 33.5% compared to the corresponding period,” the group said.

In South Africa it is taking on retail giants Shoprite and Pick & Pay, which have also been expanding their presence in the rest of Africa.

In KwaZulu-Natal Choppies acquired a further eight stores effective from November 1, 2017. “Increased benefits of scale and other efficiencies will improve further as we expand our footprint in this region.” The total retail space for the group increased by 17%to 340 973 m².

Zimbabwe also recorded encouraging improvement, and the company said it continues to perform better in that region despite the depressed economic conditions. “Revenue grew by 25%and EBITDA by 12% as compared to last year.

It said overall performance had improved in the other regions, but it had yet to achieve profitability.

The opening of new stores and distribution centres in other regions is in accordance with strategies adopted by the board. In the six-month period, three stores were added in Zambia,” the group said. The group did not declare a dividend as it declares it once a year on annual results.

Retailing Moonshine: Silver Creek Distillery launches new craft gin duo

Retailing Moonshine: Silver Creek Distillery launches new craft gin duo

This craft spirit exudes the raciness of the 1920’s Prohibition Era

South Africa’s one-of-a-kind Silver Creek Craft Distillery has just launched two new craft gins produced in the same style as gins of America’s notorious Prohibition era.

As with the already-famous range of fine, roof-liftin’ ‘shines, Prohibition Craft Gin and Prohibition Pink Gin are handmade in small batches – distilled to fine spirit from carefully selected grains.

Mark Taverner

Prohibition was a ban imposed on liquor through the campaigns of America’s ultra-conservative Temperance Movement of the early 1900s,” says Silver Creek Craft Distillery founder and chief distiller Mark Taverner. “The ban in 1920 created a very fertile environment for the illegal liquor trade and many entertaining tales of gin-making by the light of the moon and lively underground “speak-easies”. Business flourished for gang bosses and the likes of Al Capone made a fortune during this time. By today’s measure, it is estimated that he would have been worth over R16-billion.

Prohibition only lasted for 13 years, ended by overwhelming objection. As you can imagine, this was time to party and everyone rose to the occasion. To this day, its death knell in 1933 is widely celebrated.

To salute those who fought so gallantly to have the law revoked, our Prohibition Gin is made in the same traditional style as back then,” says Taverner.

We like to think of this particular style of gin as helping folk dance since 1933!”

In setting off on the gin trail, Silver Creek’s distillers put their minds to making a clear craft gin in the New World style – fresh, crisp and happy; not too dry and infused with traditional botanicals of juniper, coriander, lemon, angelica and cinnamon. “These would have been used in the time of Prohibition,” says Taverner.

The resulting Prohibition Craft Gin, bottled at 43% alcohol, is a versatile spirit ideally suited to be further enhanced with botanicals, fresh fruit and herbs and good quality craft tonics. In the glass, Prohibition Craft Gin offers the immediate impression of balance with a fresh, crisp burst of citrus followed by lingering juniper and a hint of cinnamon. Citrus is again prominent on the dry palate, gently supported by the taste of juniper. The finish is defined by a crisp, clean smoothness that lingers with an earthy character.

The Prohibition Pink Gin, also at 43%, is Silver Creek’s Craft Gin further infused with raspberries and blueberries, with a touch of hibiscus flowers and rose water. The result is a refreshing drink that is both aromatic, flavoursome and romantic.

To us, the aromas of Prohibition Pink Gin conjure up images of an exotic eastern bazaar. There’s tantalizing sweet Turkish delight and crushed pepper corns,” says Taverner. On the palate, it offers a fine balance of sweetness, spice and zest that follows through in a long, satisfying finish.

Both new Prohibition Gins are sold in a distinctive traditional bottle, complete with finger-loop for easy carrying.

Tucked away in an old mine building in Gauteng’s Randfontein, the state-of-the-art Silver Creek Craft Distillery does everything by hand – from mashing and fermentation to distillation and bottling. This process allows for extra special care, which is why every bottle is signed by the distiller.

It quickly rose to fame last year with the launch of Silver Creek Distillery’s moonshines, boosted by a five-medal victory at the 2017 Michelangelo International Wine & Spirits Awards.

The unique Southern Moonshine collection of high-quality sipping drinks is led by the flagship Clear Shine; and, Charred Shine, which is similar in flavour to a good bourbon. Alongside them, there’s a range of flavoured ‘shines: Apple Pie Moonshine; Bon Fire Moonshine, with a zip of hot cinnamon; Salted Caramel Moonshine; Chocolate Moonshine and the all new Margarita Moonshine.

The new Prohibition Gins retail at around R360 a bottle and are available at selected bars, restaurants and liquor outlets around the country.

Silver Creek Craft Distillery founder and chief distiller Mark Taverner knows how to have a good time. Much of his working life has been dedicated to hospitality and it was on this journey that he fell in love with American iconography. During a Harley-Davidson motorcycle tour to the USA in 2014 he noted the rise of craft distilleries and the legal production of moonshine. After two and a half years of study and research – including a stint at Moonshine University in Louisville, Kentucky – Taverner decided to set up his own craft distillery in Gauteng. And so Silver Creek, its Southern Moonshine and Prohibition Gins were born.

Seal it right first time – and seal it Green

Den Braven sealants are well proven as ideal for application in the shopfitting industry, shopping centres and retail environments

Seal it right first time – and seal it Green

For decades now in Southern Africa DIY home enthusiasts, professional contractors and architects alike have been dedicated to using and specifying the reliable and effective Den Braven range of quality sealants – designed for applications to suit every renovation and construction purpose.

Den Braven is well-known globally throughout the construction and building-retail sectors as the one-stop-shop for all sealing requirements – for wet or dry environments, harsh external weatherproofing applications – as well as for effective fire-retardant application in commercial and home environments,” says Michael Berg, Den Braven SA National Sales and Marketing Manager.

Michael Berg, Den Braven SA National Sales and Marketing Manager

The company’s wide range of of over 55 specialised sealants is manufactured to stringent standards at its headquarters in The Netherlands, as well as at seven other factories across Europe, and are distributed and applied worldwide in the most iconic buildings and the simplest of homes.


Den Braven sealants are well proven as ideal for application in the shopfitting industry, shopping centres and retail environments”

All the mirrors work in the casino, hotel and Presidential suite of the Menlyn Maine precinct in Pretoria were installed by Whipco using Den Braven products

Den Braven is not only a “one-stop-shop” though,” continues Berg, “The company also offers the full scope of comprehensive technical advice and assistance for its quality high performing products. For example, the right choice of sealant is essential in a bathroom environment, and of course in the shop-fitting trade and commercial and industrial areas where fire-retardant is a priority.”

Berg emphases the importance of “Doing it right first time” – which is enabled by Den Braven sealants. “Although there may be many sealants on the market very few match the quality and performance of Den Braven.”

Den Braven sealants have been specified and selected by professional contractors and architects as the preferred product range for iconic buildings such as Knightsbridge on Sloane Street, the Kusile and Medupi Power Stations; Standard Chartered bank in Ghana; Christiaan Barnard Memorial Hospital in Cape Town; the Hilton Hotel Durban; Menlyn Main Precinct in Pretoria; Learning Hub and Polofields Residential Estate – to name but a few.

On fire-protection, Den Braven, has developed a special range of sealants designed to retard fire for up to four hours, allowing more time for safe passage in case of fire.

Known as FireProtect®, this patented range of products, available in silicone, acrylic, hybrid and PU foam is applied to expansion and connection joints such as window frames, doors and cornices during their installation in the finishing stages of construction.

It is a complete, fully-certified and approved range of passive fire protection products used in expansion and connection joints, openings and penetrations between fire compartments,” said Berg. “And we encourage contractors, architects and developers to play an active role in staying a step ahead of potential fire.”

FireProtect products for passive fire protection which are included in the construction of a building are integral to the structure and have a primary function to reduce the spread of flames, heat and smoke.

Den Braven passive fire protection can contribute to saving lives; reduces material damage; minimises personal and business loss; and protects the building structure.

The Den Braven Centre of Excellence in The Netherlands

Sustainability and Green buildings

In South Africa, Den Braven is an active member of the Green Building Council of South Africa (GBCSA) with its products contributing to Green Star building ratings across the country. Contractors in the building and construction industry as well as individuals in the DIY sector work with these products on a constant daily basis, in the knowledge that their health and safety is secure.

Doing business with Den Braven means being compliant with current and future legislation, environmental, social, health and safety governance. The company’s R&D teams are continuously tracking regulatory changes and trends, keeping its portfolio of standards in shape for the future. Den Braven has regular audits to verify its performance on ambitious environmental and social governance agendas and the company has also achieved and operates to ISO certifications 9001 and 14001.

Just some of the Den Braven professional sealant range of over 55 sealants is listed below:

  • Acryl Wet On Wet – Instantly paintable acrylic sealant
  • Aqua-Silicone – Silicone for fresh and salt water aquaria
  • Gasket-Sealant Red – Acetoxy silicone sealant with high temperature resistance
  • Silicone-Colours – Neutral silicone sealant available in a wide range of colours
  • Allround Sealant – A versatile non filled sealant
  • Fix-O-Chem (STYRENE Free) – 2-component tension free chemical anchoring (styrene free)
  • FP Acrylic Sealant – Fire resistant acrylic sealant
  • FP Hybrid Sealant – Fire resistant sealant
  • FP Intumescent Acrylic – Strongly intumescent fire resistant sealant
  • FP Pu Gun Foam – Fire retardant polyurethane foam certified according to EN 1366-4
  • FP Silicone Sealant – Fire retardant silicone sealant
  • Fire cement + 1200°C – Fire Sealant 1200°C

Den Braven is a dynamic and entrepreneurial multinational company with about 1 200 enthusiastic employees. The company dispatches many millions of canisters and cartridges of sealants, foams, aerosols and other adhesives to construction enthusiasts all around the world. Den Braven has eight production facilities and 25 sales and distribution offices and reaches near global coverage via a worldwide network of distribution points.

For product information and technical advice contact Den Braven South Africa at:

Phone: (+27) 11 792 3830

Email: mberg@denbraven.co.za

Address: High View Business Park, Ferndale, Highview Blvd, Ferndale, Randburg Johannesburg.

Or visit the informative and interactive Den Braven website: http://www.denbraven.co.za

Supply chain professionals crucial to all retail – SAPICS

Supply chain professionals crucial to all retail – SAPICS

With businesses increasingly recognising the importance of the supply chain to the organisation, the demand for suitably qualified and skilled supply chain professionals is growing, according to Mungo Park, president of the Southern African Supply Chain Association SAPICS.

The supply chain is the one function in an organisation that touches all others and supply chain optimisation can drive bottom line improvement. To capitalise on opportunities, however, supply chain roles must be filled by people with the requisite knowledge, skills and qualifications,” he states.

Park notes that supply chain programmes teaching core skills were once scarce, and many supply chain roles were filled by individuals functionally trained in finance, engineering, pharmacy and various other roles. “Today, however, with the supply chain more widely regarded as a revenue driver, the need for supply chain education is increasing.” He contends that supply chain practitioners without the combination of recognised, credible education and sound practical experience will find themselves left behind as businesses recognise the value of the supply chain and the benefits that supply chain improvements can deliver across other business functions.

An international supply chain certification provides the individual with authenticity and status in the industry”

Craig King, logistics senior manager at Samsung Electronics South Africa, asserts that internationally recognised supply chain certifications are worth “every minute, cent and ounce of energy”, and add enormous value for both the individual and the organisation.

Craig King

An international supply chain certification provides the individual with authenticity and status in the industry, reflecting their professionalism, expertise and authority in this increasingly complex field. From an organisational perspective, this is a huge advantage because supply chain processes can be enhanced or implemented by an expert who knows and understands international best practice and world-class standards,” he stresses.

King states that as a senior manager for an industry leading global organisation, he favours applicants with international certifications when filling supply chain roles. “It tells me that the applicant has a goal and is serious about empowering him or herself by obtaining an internationally recognised certification. It also tells me that the applicant is knowledgeable and is an expert in the field of supply chain management, and that I will be employing the best.”

SAPICS is the South African custodian of a variety of internationally recognised certifications – the APICS CPIM (Certified in Production and Inventory Management), CSCP (Certified Supply Chain Professional) and CLTD (Certified in Logistics, Transportation and Distribution). These are offered by SAPICS in association with its American affiliate, APICS. A new suite of designations from the Demand Driven Institute in the USA are also highly sought after.

In terms of training and development for Samsung employees, King says that members of his team are currently working towards the CLTD certification, “to expand their supply chain management knowledge and elevate their thinking from an operation and tactical level to a strategic one”. Citing a supply chain certification success story from his own organisation, he reveals that a team member was recently promoted to supply chain manager for mobile after achieving the CSCP qualification.

The CPIM is considered the premier certification for internal supply chain business operations,

and more than 74 000 professionals have been certified worldwide”

Since its launch in South Africa as the first comprehensive education programme designed for operations and supply chain management professionals, the CSCP has become an increasingly sought-after qualification. More than 24 000 professionals in 100 countries have earned the CSCP designation. “This highly-regarded programme provides graduates with the skills necessary to understand and manage the integration and coordination of activities within today’s increasingly complex supply chains. Graduates know how to design and develop a supply chain strategy that aligns with corporate strategy. They understand how to manage supplier and customer relationships, and recognise how logistics, technology and data can enhance performance. In addition, they can achieve the seamless integration of all processes to meet customer needs, reduce costs and increase profits,” SAPICS president Park states.

The CPIM is considered the premier certification for internal supply chain business operations, and more than 74 000 professionals have been certified worldwide. The CLTD programme addresses the burgeoning need for standard benchmarks in the rapidly changing logistics, transportation and distribution industries, he says.

Park notes that the benefits of an international qualification include career advancement opportunities, increased marketability and earning potential. “A survey undertaken in the USA by APICS revealed that graduates who earned a CSCP designation could expect an average 12% salary increase.

Successful supply chain management has become essential to compete successfully in today’s competitive global marketplace, and those who are suitably qualified to design, drive and deliver supply chain improvements will be assured of career success and advancement.

With the SAPICS supply chain community growing exponentially on the African continent, there is increasing awareness of the various quality international education programmes which are available, and which are offered throughout Africa via a growing network of Authorised Education Providers or on a self-study basis. Remote assistance from qualified instructors is available more easily with reliable internet in many countries, making these international certifications even more accessible,” he concludes.

Established 40 years ago, the annual SAPICS Conference is the leading event in Africa for supply chain professionals. The 2018 SAPICS Conference takes place in Cape Town, from 10 to 13 June.

SAPICS is the leading provider of knowledge in supply chain management, production and operations in Southern Africa.

SAPICS builds operations management excellence in individuals and enterprises through superior education and training, internationally recognised certifications, comprehensive resources and a country-wide network of accomplished industry professionals. This network is ever expanding and now includes associates in other African countries. SAPICS is proud to represent APICS (the global end-to-end supply chain association) as its exclusive premier channel partner in Sub-Saharan Africa.

Real-time Business Intelligence in Retail

Real-time Business Intelligence in Retail

See what you’re missing: mining your surveillance video for real-time business intelligence

By Roy Alves, Country Manager, Axis Communications

When retailers think of video surveillance, it is usually in the context of loss prevention and security. But there is a whole other arena where surveillance video provides enormous value: gathering real-time in-store intelligence to help you improve your margins.

Embedded analytics in network video cameras

With the embedded analytics in network video cameras, you can not only observe customer behaviour in-store, but garner real-time statistics to help you improve store layout, product and display placements, and even identify bottlenecks and dead areas on the shop floor. Unlike the hit-or-miss approach of customer surveys and mystery shoppers, network video offers you an accurate and unbiased report of the immediate situation and of changes over an extended period of time. You get a clear view of how customers move along the aisles, making it possible to optimize shop floor plans and merchandising strategies to drive your sales and profitability.

Sharing intelligence across channels

Because the surveillance video is streamed over the network, multiple departments can securely share views of store activity in real-time. Store managers can compare analytics between multiple stores for a range of activities – from customer traffic to sales statistics. You can even download and share select video with your supply chain to improve inventory levels, merchandise selection and stock turns.

Optimizing shop floor plans

A network-based video surveillance system makes it easy to identify a store’s hot spots, dead zones and bottlenecks. You can easily program the system to generate heat maps that portray customer traffic for selected time periods. These maps provide valuable input for improving store design to facilitate more inviting access to merchandise. You can also combine mapped traffic patterns with point-of-sale statistics to immediately evaluate the impact of any changes you make to the floor layout – customer flow, items sold and the average sales amount.

Heat maps enable retailers to identify store hot spots, dead areas and bottlenecks.

Improving end caps and displays

Another way to leverage video intelligence in your retail operation is in the area of product placement and display strategies. Store managers can record video of customer interactions with different displays and then review the heat maps to see how effective those displays are at attracting shoppers to purchase the featured merchandise. You can also use video surveillance to compare traffic flow and sales figures between stores with or without a particular end cap or display.

Evaluating advertising and signage

Similarly, you can test the effectiveness of promotional campaigns, in-store advertising and signage by studying the customer flow captured on surveillance video. With advanced video analytics you can even measure the dwell time customers spend in front of a sign or display. Intelligent video analytics applications provide a number of key performance statistics, including average viewing time, distribution of viewing time and number of shoppers viewing during a selected time period.

Placing video surveillance intelligence where it does the most good

Watching hours and hours of store video can be an extremely tedious and inaccurate way to mine valuable data. And yet customer traffic patterns can reveal a lot about your patrons. With strategic deployment of intelligent network cameras throughout the store, however, you can slash that viewing time by allowing the camera to automatically analyse the video data and glean the useful information for you. Intelligent video surveillance systems use complex mathematical algorithms to extract moving objects or other recognizable forms from the recorded video, while filtering out irrelevant images or movement. Intelligent decision-making rules govern the data search to determine if the activity recorded in the video should be flagged for further review.

There are numerous advantages to processing as much of the video as possible inside the network cameras. For instance, putting intelligence at the edge helps you:

  1. Minimize bandwidth usage – Network cameras can be programmed to only transmit video when they detect motion in a defined area of a scene. This dramatically reduces bandwidth consumption and the number of operators needed to review transmissions. For instance, network cameras can extract a headcount from a frame and send just the essential data with a few snapshots instead of consuming bandwidth with several hours of unfiltered video.

  1. Reduce server costs – In a centralized video surveillance architecture, servers typically process four to 16 video streams. When network cameras do the processing, servers can handle more that 100 video streams. For people counting applications, for example, the resulting data (rather than the video stream) can be sent directly into a database, further reducing the load on servers.

  1. Improve video surveillance analysis – When network cameras process raw video data before it is degraded by a compression format, the quality of analysis greatly increases. This configuration also reduces the number of servers required to process the transmission because fewer video packets are actually sent along the network for uncompressing or transcoding prior to processing.

  1. Lower operating costs – With fewer servers needed, power consumption and maintenance costs drop. This also removes the burden from environments without server rooms to build special facilities to support their video surveillance system.

  1. Lower equipment investment costs – Reducing network bandwidth usage by streaming only essential information (metadata and snapshots) gives retailers the option to deploy more moderately-priced network components that can easily support reduced data rates.

Combining video intelligence and POS

Because network video systems are generally built on open standards, they can be easily integrated with your other retail systems to provide a higher level of intelligent analysis. For example, by combining data from your point-of-sale registers with your video surveillance analytics you can determine a store’s conversion rate down to an item level. Trends in employee performance such as daily efficiencies can also be tracked, indicating the need for additional training or other factors impacting cashier effectiveness.

Impacting the bottom line

Retailers who continue thinking of video surveillance strictly as a loss prevention tool are missing a huge opportunity to leverage some truly powerful in-store intelligence. Network video systems provide an efficient and unbiased way to analyse customer behaviour and shopper traffic. The technology makes it possible to evaluate and compare merchandising and marketing initiatives at a single store or throughout a chain. With strategic application, network video gives your store managers the real-time insight they need to optimize store layout, product placement and advertising to enhance your shoppers’ experience, which will inevitably boost your bottom line.


What you can learn from video surveillance

Question: Is my shelf display attracting customers?

Answer: A single network camera focused on a shelf location can measure:

  • Number of people passing by the shelf

  • How long each person lingers at the shelf

  • The direction people are coming from when approaching the shelf

Question: Is my store layout inviting to shoppers?

Answer: Several high-mounted network cameras focused on movement across all aisles can detect:

  • Dead spots where customer traffic is too low

  • Hot spots where customer congestion occurs

How retailers can apply platform business thinking to magnetise customers

How retailers can apply platform business thinking to magnetise customers

Mpumi Nhlapo, Head: Demand Management at T-Systems South Africa

By Mpumi Nhlapo, Head: Demand Management at T-Systems South Africa

  • Platform thinking should be the foundation of local retailers’ digital journeys

  • With platforms, value flows in many directions (not the traditional one-way, linear model)

  • Platforms allow retailers to connect with their ecosystem in new ways, and facilitate greater flow of value between parties

Local retailers have an incredible opportunity to get a head-start on competition, by applying the science of digital platform thinking, to transform decades-old practices and deliver new value to customers.

Platform businesses – the likes of YouTube or AirBNB – facilitate the flow of value in a multitude of directions. This is in sharp contrast to the typical retail model: a linear, one-dimensional flow of value from the manufacturer, to wholesaler, distributor, and retailer and finally to consumer.

With platform thinking, this linear model is replaced by a three-dimensional approach to the ecosystem – where the retailer considers how it can harness the power of digital technologies to give customers, suppliers, partners and others the right tools to engage and exchange value.

The example of schools

In practice, what does this really mean?

Let’s look at a classic example of school wear, stationery and textbooks. For most parents, the beginning of the year is a mad scramble to assemble all the requirements that the schools ask of their learners.

With so many of these items ‘standardised’ for everyone, what’s stopping retailers from partnering with the major schools in the area, and preparing pre-bundled offerings that encompass everything the parent needs? This entire ‘basket’ could be queued up, paid for at the touch of a smartphone app, and readied for in-store delivery at the customer’s convenience.

Platform thinking asks what are the new stakeholders and role-players that can be ‘plugged into’ the retailers’ platform – such as a network of schools in this particular case.

Deepening of the digital journey – retailers need to think differently about how they interact with their ecosystem”

Connecting the dots

For this new approach to gain traction, a retailer may well need to start integrating what has traditionally been a fractured landscape of disparate systems: the likes of transactional engines, loyalty programmes, store credit systems, debtor management, stock management, Customer Relationship Management (CRM) and marketing tools.

By adopting a new breed of loose, decoupled middleware applications and micro-services, retailers can ‘glue together’ these systems to start exposing services to external third-parties in the ecosystem.

This also helps to build richer customer profiles, as the very heart of any good platform strategy must be the focus on getting to know customers better.

To this end, new beacon technologies, facial recognition, geolocation and other technologies can help to better identify and understand customers.

In fact, by better understanding shopping habits retailers experience an important value-flow back from the customer. They know what they need to change (such as new items to stock) and position themselves to provide hyper-personalised services to customers.

Deepening the digital journey

In South Africa, ‘bricks-and-mortar’ retailers are still very much the predominant force in the market. While many local retailers have made concerted eCommerce efforts to serve customers online, there hasn’t generally been great orchestration between their physical and digital presences.

Platform business thinking represents a deepening of this digital journey – where it isn’t simply about taking the old linear model of retailing and ‘porting’ it into a digital space. Instead, retailers need to think differently about how they interact with their ecosystem.

From a technology vantage point, this requires that they ultimately move away from the traditional approach of building high-cost monolithic systems, in favour of more flexible architectures and interfaces that can adapt to ever-changing business and customer needs.

In our example, this means that schools have an easy way of on-boarding themselves with the retailer and creating their line-up of required clothes, stationery and books. This would trigger automatic engagements between the retailer and the relevant wholesalers, to ensure that the necessary stock is ordered.

With this in place, the retailer can automatically provide such a ‘pre-packaged’ offering to parents – saving them hours of hassles and gaining a key advantage over competitors that don’t have such advanced integrations into the (circular) value chain.

Shoprite’s star performance

Shoprite’s star performance

Shoprite produced stellar performance in the half year to last December, with a total turnover growth of 6.3percent from R71.297 billion to R75.823 billion.

This is according to a report by Sizwe Dlamini of IOL.

This came on the back of 3.9percent growth in volume of products sold and 3.6 percent growth in the number of customers. Africa’s largest food retailer said in its interim financial results released yesterday that its trading profit was five percent higher at R4.104 billion.

Chief executive Pieter Engelbrecht said this was a satisfactory performance given that Shoprite South Africa’s internal inflation dropped seven percentage points to just 0.4percent compared with the previous year. “Group results were boosted by a strong performance in our core South African supermarket operations, which grew turnover by 7.8 percent.”

Engelbrecht said the performance by the South African operations, boosted by the continued success of Checkers’ sharpened focus on high-income group customers, helped offset the effect of a challenging year for non-South African operations. “In SA, where we sold 4.1percent more products, we managed an 11.7percent increase in trading profit despite our internal inflation with more than 5000 of our products selling at lower prices than last year.

The group will continue to shield South Africa’s poorest consumers Initiatives aimed at protecting those most at risk from the upcoming VAT increase are also planned,” said Engelbrecht. An increased dividend of 205c a share was declared, 13.9 percent higher than the 180c of the corresponding period.